Deployment Team

Customer Success Engineer

Ensure every Vitesse deployment delivers measurable operational value by combining technical expertise, customer partnership, and continuous improvement throughout the customer lifecycle. The team is also responsible for developing in-house test hardware and software, both to master our own products and to ensure in-house testing reflects real customer applications.

Customer success

• Lead technical onboarding.
• Drive successful platform adoption.
• Define and monitor customer success metrics.
• Identify opportunities for optimization and expansion.
• Build trusted technical relationships.

Technical expertise

• Troubleshoot production environments.
• Optimize deployments.
• Support upgrades and new features.
• Assist with training and knowledge transfer.
• Coordinate with Product and Engineering on customer feedback.

Desired experience

• Industrial automation or manufacturing.
• Strong understanding of enterprise and automation networks.
• Customer-facing engineering and systems integration.
• Strong troubleshooting skills.
• Excellent communication.
• Ability to translate business needs into technical solutions.
• Open to the lifestyle of moving around for anticipated deployments.

Apply

Send us your CV and a link to your LinkedIn or anything you have built, shipped, or written. Name the role in the subject line.